Login issues, verification, and reporting problems.
First, make sure you're using the correct email address. Try resetting your password using the 'Forgot password' link. If you signed up with Google, Facebook, or Apple, use that same method to log in. Still stuck? Contact our support team.
Check your spam or junk folder first. Make sure you entered the correct email address. If you still don't see it, try resending the email from the login page. Emails usually arrive within a few minutes.
Verification helps keep JoinUs safe for everyone. It confirms your identity, builds trust with event organizers and participants, and is required for certain features like creating paid events or receiving payouts.
We accept government-issued photo IDs such as passports, driver's licenses, or national ID cards. The document must be valid (not expired) and clearly show your name, photo, and date of birth.
Most verifications are completed within 24-48 hours. During busy periods, it may take up to 3 business days. You'll receive an email notification once your verification is complete.
Go to your account settings and click on 'Email'. Enter your new email address and confirm it. You'll receive a verification link at your new email. Your old email will remain active until you verify the new one.
Go to account settings and select 'Delete account'. You'll need to confirm this action. Note that deleting your account is permanent and removes all your data, events, and ticket history. Active event organizers should transfer or cancel events first.
We use industry-standard encryption to protect your data. Your personal information is never sold to third parties. We comply with GDPR and other privacy regulations. You can review and download your data anytime from your account settings.
Yes, you can report inappropriate content, suspicious events, or concerning behavior. Click the 'Report' button on any event page or user profile. Our trust and safety team reviews all reports and takes appropriate action.