Paid tickets, payments, refunds, and check-in.
When attendees purchase tickets, payments are processed securely through our payment system. Funds are held safely and transferred to your connected payout account after the event, minus any applicable fees.
Yes! You can create free tickets for any event. Simply set the ticket price to $0. Free tickets work exactly like paid tickets - attendees still receive confirmation and can access their tickets from their account.
When creating your event, go to the 'Tickets' section and add a new ticket type. Set your price, quantity, and any other options like early bird pricing or VIP tiers. You'll need to connect a payout account to receive funds.
We support all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. Payment options may vary by region.
If a payment fails, the attendee will see an error message and can try again with a different payment method. No ticket is issued until payment succeeds. The attendee won't be charged for failed attempts.
This is rare, but if it happens, have them check their spam folder for the confirmation email. They can also check 'Tickets'. If the issue persists, contact our support team with the transaction details for immediate assistance.
You set your own refund policy when creating the event. When a refund is approved, the amount is returned to the original payment method within 5-10 business days. You can process refunds manually from your event dashboard.
Free events have no fees. For paid events, there's a small service fee and payment processing fee. You can choose to absorb these fees or pass them to the ticket buyer. Check our pricing page for current rates.
Yes! You can schedule when ticket sales begin and end. This is useful for early bird pricing, limited-time offers, or stopping sales before the event starts. Set these in the ticket settings when creating your event.